CREATE THE RIGHT EXPERIENCE
I help start ups and businesses create the right products and services for their customers
What's going to be the best contribution that your products and services can give to the world?
I am a Customer Experience Consultant who helps businesses and organisations discover what possiblities their products and services can create for their customers.
The services that we provide to each other forms a huge part of our human experience and by improving them we improve the world, one interaction at a time.
SERVICES
For a new product idea I help:
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Validate your idea to ensure there is a compelling problem to your solution
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Ensure that enough people would want to use your product
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Assertain if you have the right solution to your customers' problem
For an existing product I help:
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Ensure that your customers' needs are being fulfilled
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Look for opportunities to add further value to the customer experience of your product
ABOUT ME
I'm Manuel Gonzales and have been a Customer Experience Consultant for the past decade creating mobile and desktop experiences within London based Agencies and on Client side.
JL Pro’s name was in homage to my earlier desire as a young Londoner to live in the ‘Jungle Land’, where I could escape the competition to consume wealth and live in a natural, peaceful environment where people would have time to appreciate each other and live in tree houses.
Now I realise that I can bring the values of the ‘Jungle Land’ with me and strive to fulfil my jungle vision in the city by helping businesses and organisations contribute to a better world through their products and services, hence ‘JL Pro’.
My search to live in a tree house in London still remains.
WORK
I typically create transactional journeys and complex applications. Get in touch so that I can talk through the following work that I have been involved in.
A re-design of Barclays invitation only site that provides memorable experiences and inspirational articles for their high net-worth clients.
Redesign of BT's phone, broadband and mobile order journeys for businesses
Enriching a competitor analysis tool that allows businesses to analysis their competitions' site changes, social media activity and online media spent
Design of a audience profiling and analysis tool
Design of a Conference engagement app concept
Design of Campaign planning tool